Help Centre

Usage and after care

When receiving your Whaaatabottle please wash in warm soapy water
before use. Always dry throughly and leave cap off. 
 
Can I use a dishwasher? 
Yes Whaaatabottles are dishwasher safe on top shelf, please take lid off and place separately on shelf. 
*PLEASE REMOVE CARABINER CLIP* before putting your Whaaatabottle into the dishwasher. 
Always make sure Whaaatabottles dry with cap off. 
 
What age groups can use Whaaatabottle? 
Suitable from age 36 months and up.
PLEASE NOTE Element Whaaatabottles are more suitable for younger children due to the support around the middle, but still from 36 months and up. 
 
How best to use my Whaaatabottle? 
Pop lid to expand bottle, fill with water.
 
What liquids can I use in my Whaaatabottle?
Water, squash 
 
What exactly is a Whaaatabottle?
Whaaatabottle is a Silicone collapsible water bottle, silicone is BPA Free, nontoxic, collapsible, lightweight, ECO-friendly, durable, dishwasher safe, taste and odour free, fun and fashionable. 
 
What are they made from? 
Silicone, plastic, metal clip
 
What is the Whaaatabottle capacity? 
Whaaata Planet:- capacity 500mls
Whaaata Element:- capacity 580ml
 

Orders & Delivery

How much does shipping cost? 
£3.99 Royal Mail.
 
How long will my order take to arrive? 
3-5 days
 
Do you ship Whaaatabottles outside of the UK? 
Yes, increase postage prices apply. Please email us at:- delivery@whaaatabottle.com for a quote. 
 

Returns & Cancellations

Can I return my order? 
Yes you can return within 30 days, customer pays postage. 
Please be aware personalised Whaaatabottles are unable to be returned. 
 
Can I edit/cancel my order? 
Yes you can Edit or cancel order within 12 hours by contacting our customers service team at:- customerserviceteam@whaaatabottle.com
 
My order arrived damaged! 
Please contacts our customers service team at :- customerserviceteam@whaaatabottle.com
Whaaatabottle will do our upmost to resolve any issues!